Concepts, Inc. is in the business of supplying, installing, inspecting,
repairing, and maintaining telecommunications structures, antenna/transmission
line systems, and equipment shelters. Our vision for the year 2002
and beyond can be summarized in each critical area as follows:
will be recognized as the pre-eminent provider of telecommunication
infrastructure services to wireless providers, paging providers,
general contractors, municipalities, corporations, and wireless
internet providers in the St. Louis, MO and Denver, CO metropolitan areas.
will be the primary / preferred service provider for our clients
in at least two of our product / service areas.
will exceed our "geographical" target markets in conjunction
with the service coverage needs of our largest clients.
customers will rave about us, engage in repeat / regular services
(80% of client base), and provide referrals to others on a consistent
associates will engage in comprehensive and on-going safety /
will provide an environment for safety, personal growth, and success
for all of our associates.
will be a Director of Operations to oversee overall operations,
Project Managers to oversee the performance of multiple crews
comprised on Team Leaders and crewmembers.
will be structured by crews - with each Crew Leader accountable
for its results. There will be a minimum of 8 crews (of 3 - 4
technicians). Types of crews include "local", "traveling",
and "swing" crews.
office administration infrastructure and "systems" will
effectively support the needs of our clients and production crews.
will set an example for teamwork and distinguish ourselves with
best employees will have no reason to consider pursuing careers
will consistently meet the needs of our highest performing associates.
rate of associates and staff will be among the highest in the
is the primary operational goal. This will be achieved through
the effective implementation of safe, formal working practices
and continuous training.
will deliver to our clients the highest level of professional,
quality, and efficient service.
will effectively leverage the most current technology and continually
expand our areas of expertise in order to develop a competitive
will provide an operational "platform" for all associates
to excel in meeting the minimum standard.
will be an primary concern and regulatory requirements will be
our minimum standard.
will engage in continuous process improvements and operational
initiatives based on key performance indicators obtained through
timely and accurate reporting procedures.
will actively and regularly engage in customer feedback, as a
measure for both customer satisfaction and continuous process